Recommended Reading

We highly recommend the following books in lieu of our future training materials. 

The Checklist Manifesto, Atul Gawande **MUST HAVE**

Aside from being a great starting point for the importance of being detail oriented, this book is an easy read because Gawande uses numerous interesting and suspenseful real-life anecdotes to drive his points home. As the title hints, his top tool for attention to detail is a checklist, and he details the best ways to use them to your advantage. Buy The Checklist Manifesto Here.

Your Brain at Work, David Rock **MUST HAVE**

Your Brain at Works makes it easy to understand how and why your brain performs (or doesn’t). It walks readers through the science and psychology of why a person naturally does or does not perform well under specific work and personal circumstance.  it covers topics such as multi-tasking, accuracy of work, and attention to detail. Buy Your Brain at Work Here. Get the Kindle Version Here

Delivering Knock Your Socks Off Service, Performance Research Associates

This book is 31 short chapters about delivering amazing customer service, which involves outstanding attention to detail.  The book makes mention of the importance of attention to detail and how the organization’s leaders can drive the critical component through all the people affecting customers. Buy Delivering Knock Your Socks Off Service